Job Profile

Fundraising & Supporter Care Assistant

Department / Parish / Agency

Fundraising & Gift Aid

Reporting to

Gift Aid & Supporter Care Officer and Head of Fundraising

Contract type

12 month contract, with likelihood of permanent


28 hours per week (4 days a week)

(Core hours are 9am to 5pm, 4 days a week (days to be agreed), with a paid 1-hour lunch break. Office based at least 3 days a week. Potential to go full-time) Office Location is Bowen House, 59 Westminster Bridge Road, London, SE1 7JE


Job Purpose:     

The Fundraising & Supporter Care Assistant will provide administrative support to the Fundraising & Gift Aid operations team, including opening post, processing donations and gift aid, updating the CRM and thanking donors. This post will also provide administrative support to the Fundraising team, including helping finalise and print planned giving materials, provide administrative support to the Head of Fundraising, and supporting the operational side of event management.


Principle duties and responsibilities

Working under the direction of the Gift Aid & Supporter Care Officer, alongside the Head of Fundraising, the Fundraising & Supporter Care assistant will:


Gift Aid & Supporter Care Administration Responsibilities

  1. Provide operational administration of the Fundraising CRM Donorfy
  2. Collecting and opening the post and processing donations onto Donorfy
  3. Scanning donation documents and uploading onto Donorfy
  4. Maintaining Donorfy records – communication preferences, contact details, Gift Aid status, etc.
  5. Mail merging thank you letters, printing and posting them in a timely manner
  6. Hand-write thank you cards
  7. Manage the Regular Payment’s (standing orders) on a monthly basis. Follow up with cancelled or failed payments.
  8. Prepare the cheques and cash for banking with Finance
  9. Supporting the Gift Aid & Supporter Care Officer to manage second collections, train and support volunteers
  10. Learn the Diocese Gift Aid System – Gift Wise – to lend help where needed.
  11. Maximizing Gift Aid on all donations where possible.
  12. Excellent Customer Support and Care – working to provide high quality support and care to donors, parishes, priests, parish finance committees, GAC’s. Ensuring all emails receive a reply within 24 hrs.


Fundraising Administration Responsibilities

  1. Working with the Parish Fundraising & Legacy Officer to update Planned Giving Drive materials. Arrange for the printing and delivery of materials to parishes
  2. Support the Parish Fundraising & Legacy Officer to report and update contactless giving figures.
  3. Contribute to webinars and training sessions for parish audiences, where needed.
  4. Provide administrative support to the Head of Fundraising
  5. Help the wider fundraising team with event management and planning.
  6. Undertake other parish-related and wider fundraising assignments as determined Head of Fundraising
  7. Maintain excellent understanding of GDPR, the Fundraising Regulator Code of Practice, and be committed to personal development.


Person specification:


Training will be provided to selected candidate, and on-going training, support and development within the role.  However, we are looking for someone with a background in administration and/or knowledge of fundraising and the charity sector.

This section outlines the things you will need to be able to demonstrate to be a successful in your role. 


Skills/competence requirements



A strong team player who is confident, reliable, creative, self-motivated and target driven


Excellent administration skills. Understanding of processing donations and maintaining records.


Excellent verbal and interpersonal skills


Strong work ethic and personal flexibility in order to get the job done and meet deadlines


High degree of accountability and a “can-do” attitude


Solid organisational and time management skills; able to work somewhat independently


Ability to develop strong relationships with donors and volunteers


Awareness of GDPR data protection regulations, especially in relation to fundraising


Awareness of and appreciation for the Catholic Church and its teachings


An understanding of Gift Aid


Knowledge and a practical understanding of the relevant legislation and regulations relating to charity fundraising, including data protection




Fundraising administration experience in a non-profit setting, or strong transferrable skills


Familiarity with using a CRM and managing data.


Prior experience in a parish setting with familiarity of clergy roles and those of parish staff and the use of volunteers




Proficiency in Microsoft Office – especially Outlook, Word, Excel, PowerPoint – and cloud-based applications


To apply please email your CV to by the closing date of 23rd September 2023.