Closing date 30th April | Interview early May

Junior ICT Technician

£28-32k per annum | Permanent | Fulltime | Bowen House, Lambeth North & Vaughan House, Victoria Travel to parishes and diocesan sites required | Closing date 30th April | Interview early May

About the role

This is an excellent opportunity for someone at the start of their ICT career. You’ll provide first-line technical support across the Archdiocese, helping a wide range of users with day-to-day IT issues while developing your skills under the guidance of experienced ICT professionals.

You’ll work with a variety of technologies and environments, offering both office-based and on-site support across parishes and diocesan locations.

Key Responsibilities

Technical Support

  • Provide first-line ICT support via phone, email, and in person
  • Troubleshoot issues with Windows laptops and desktops, printers, mobile devices, and basic networking
  • Set up user accounts, email addresses, and permissions
  • Assist with installing and maintaining hardware and software

System Maintenance

  • Support routine updates, patches, and system checks
  • Maintain accurate asset inventories
  • Assist with monitoring backups and data integrity

User Support & Training

  • Support clergy, staff, and volunteers with varying levels of technical confidence
  • Create simple user guides and documentation

Field & Event Support

  • Travel to parishes and diocesan sites to resolve issues or assist with rollouts
  • Support the setup of IT equipment for meetings, events, and conferences

What We’re Looking For

Essential

  • Strong interest in starting a career in ICT support
  • Basic knowledge of:
    • Windows operating systems
    • Microsoft 365 applications
    • PC hardware
    • Networking fundamentals (Wi-Fi, routers, switches)
  • Excellent communication and customer service skills
  • Methodical approach with good documentation habits
  • Willingness to travel across the Archdiocese

Desirable

  • Experience supporting Microsoft 365, SharePoint or Teams
  • Familiarity with Active Directory or Azure AD
  • Basic understanding of cybersecurity best practice
  • Prior helpdesk or technical support experience (paid or voluntary)

Personal Qualities

  • Supportive of the mission and values of the Catholic Church (you do not need to be Catholic)
  • Eager to learn and develop
  • Organised, reliable, and able to manage multiple tasks
  • Works well as part of a team

What We Offer

  • A supportive and collaborative ICT team
  • Opportunities for learning, training, and professional development
  • Meaningful work supporting parishes, clergy, and communities
  • Generous holiday allowance and pension scheme

How to Apply

To apply, please submit:

  • Your CV, and A cover letter explaining your suitability for the role and why you wish to work for the Archdiocese to humanresources@rcaos.org.uk